Returns

Online shopping

You can return items purchased online within 30 days and receive a refund for the value of the returned goods. Shipping costs are non-refundable.

Refund depending on payment method

• Purchase on account: In the event of a partial return, our partner CembraPay will issue you an adjusted invoice.
• PostFinance, TWINT, Maestro & credit card: The refund will be automatically processed to your original payment method.

Shopping in the store

Items purchased in-store can be returned within 30 days. You will receive a voucher for the value of the returned goods. The items must show no signs of use and be returned in their original packaging along with the receipt.

Return shipping & return address

All items to be returned must be in new condition and in their original packaging, including order confirmation or receipt, and sent to the following address (please ensure sufficient postage):

Soeder AG
returns
Hohlstrasse 418
8048 Zurich

Alternatively, you can also return your item directly and free of charge to our stores.

Exceptions to the return policy

Unfortunately, returns are not possible in the following cases:

• Personal care products & sale items: These items cannot be returned.
• Signs of use: Products with signs of use or without original packaging.
• Transport damage: Products that have been damaged during return shipping.
• Loss in transit: Items lost during return shipping (we recommend keeping the receipt and tracking number of your return shipment safe).

Exchange

Online orders

Direct exchanges of online purchases are not possible. Please place a new order through the online shop.

Store purchases

Exchanging products purchased in-store is generally possible on-site, but depends on the availability of the respective product.