Returns

You can return your purchase as follows after receipt:


Online Purchase
  • Within 7 days: Refund to the value of the returned goods. 
  • If you have chosen «purchase on account» and only part of your order is returned, you will receive an adjusted invoice from our partner PowerPay (the first invoice will then expire).
  • If you paid using Postcard E-Finance, Twint, Maestro or credit card, a refund will be triggered automatically.
  • Shipping costs will not be refunded. 

 

In-store purchase

  • Items purchased in the store can be returned within 30 days.
  • You will receive a voucher to the value of the returned goods.
  • Returned items must not show any signs of use and must be returned in the original packaging, including the receipt. 

 

Return shipping

  • All items to be returned must be sent in mint condition and in the original packaging, including order confirmation or receipt, to the following address (with sufficient postage):
    Soeder AG
    Returns
    Hohlstrasse 418, 8048 Zurich
  • Returns can also be dropped off directly at our stores.

 

Unfortunately, a return cannot be guaranteed in the following cases: 
  • Care products and sale items cannot be returned
  • Traces of usage on the product  
  • Products without original packaging
  • Products that have been damaged by the return shipment
  • Items lost during return shipping (we recommend keeping the receipt and tracking number of your return)

Exchange

  • It is not possible to exchange online purchases. A new order must be placed via the online shop for this purpose.
  • An exchange of products purchased in the store is generally possible on site, but depends on the availability of the product.