Do you live sustainability and design, are you open and communicative? Do you want to work in a dynamic team? Then you've come to the right place: We are looking for a dedicated person for the position of Customer Service Support 60% from September 2025 on a temporary basis for 9 months to support our team and help take our customer relationships to the next level. In this versatile role, you will have the opportunity to develop your skills in customer support and sales. If you are a proactive, customer-focused individual with a passion for excellent service, you should definitely read on.

YOUR PROFILE

Every person who works for us and represents our brand to the outside world is a Brand Ambassador.

You are also a face of our brand. For you, sustainability is not just an aspiration at work, but a value you live by every day. You make conscious decisions, consume mindfully and stand for the responsible use of resources - just like us. 

• You must have 2-3 years of experience in customer service, ideally in the back or front office
• You have completed training or studies in the commercial sector
• You have a positive, customer-oriented mindset with strong communication skills in German and English mandatory (internal communication in English)
• You enjoy direct contact with customers by telephone. So if you would rather pick up the phone than send an e-mail in a challenging situation, we would be delighted to hear from you
• You are a proactive person who recognizes challenges and opportunities and prepares solutions independently
• You generally have a good overview and remain calm even under pressure, solving conflicting goals is a positive challenge for you
• You have experience with customer service tools (Odoo or similar systems) and are confident in understanding and structuring documents from different functional areas
• You enjoy working both independently and as part of a team
• You are proactive, hands-on, flexible and extremely service-oriented
• Experience with exclusive B2B and B2C customers is a plus
  

YOUR RESPONSIBILITIES

• B2B and B2C customer service by e-mail, telephone, ticket system 
• Coordination of requests for all internal departments
• Administrative support for the sales team
• Order processing and database maintenance (operational adjustments in our "Odoo" software)
• Processing of orders, returns and exchanges
• Processing customer complaints from the B2B and B2C sales channels (own stores and online store)
  

WE OFFER

• We are a very innovative company and never stop learning
• We offer a corporate culture in which you can get involved
• We offer 5 weeks vacation, 50% discount on Soeder products and free refills as well as offers at some of our partners
• The Soeder products are produced in the Factory , where our offices are also located, so you will get a full insight into the entire Soeder world
  

WORKPLACE

You will work in our Factory in the SBB workshop in Zurich-Altstetten .

APPLICATION

Do you appreciate our products and company philosophy and feel that they appeal to you? Then we look forward to receiving your application! Please send it including a letter of motivation, CV and other application documents to [email protected]

We can only consider direct applications for this recruitment.

In the Zurich or Basel stores

True to the motto 'We inspire a life, where caring for nature is fun and effortless', we want to offer our end customers and interested parties the best possible service in our stores in Zurich and Basel and advise them on their purchases - be it for new products or refill solutions.

You can expect a dynamic team that values innovation and change and lives by

values such as openness, respect and sustainability.

As an ambassador for the Soeder brand, you are in constant contact with
end customers and interested parties in our stores and represent our brand, products and values. You advise visitors in our stores at Zurich main station, Stadelhofen station or Basel station with commitment across all product families. With your proactivity, you ensure an inspiring brand experience, courteous service, high customer satisfaction and solid sales.

YOUR TASKS IN THE SOEDER STORE

Here we get down to business: We take care of our customers.

• Welcoming customers and guests to the store
• Competent advice and management of sales talks including up- and cross-selling
• Ambassador role: Communicate Soeder values and skillfully incorporate them into consultations
  .
• Communication with customers by phone and email, recording customer data
• Cash management including daily closing and cash deposit
• Tidiness and cleanliness in the store: Independent cleaning of the displays, refill stations, washbasins and checkout area as required
• Inventory, goods and warehouse management incl. repeat orders
• Co-responsibility for the implementation of the targets set by the store management or
  retail management
• Support for in-store events

YOU BRING WITH YOU

You don't have to be able to do everything - but you do have to enjoy people and sales.

• You have completed an apprenticeship in the retail trade or have a similar
  background with intensive customer contact. Experience in the field of natural cosmetics is a plus, but not a must.
• You like small teams and make the
  difference with your hands-on mentality.
• You find sustainable products and good design exciting - especially when it comes to
  how to sell them.
• You are open and outgoing, have a confident manner and speak fluent German & English
  .

APPLICATION

Do you appreciate our products and company philosophy and feel that they appeal to you? Then we look forward to receiving your application! Please send it including a letter of motivation, CV and certificates of competence to [email protected]

YOUR ROLE

You will be responsible for planning and implementing product launches, relaunches and process improvements. You will work closely with product development, marketing, purchasing, production and external partners. As the central hub, you maintain an overview and ensure that ideas are implemented quickly and precisely.

YOUR RESPONSIBILITIES

• Independent planning, monitoring and implementation of launch and optimization projects
• Coordination of internal teams (product development, marketing, purchasing, production) and external partners
• Interface management across all phases - from idea to market launch
• Collaboration in the further development of processes, tools and procedures relating to product implementation and maintenance (technical projects)
• Analyzing and evaluating new product ideas or changes - you ask the right questions and think along with us
• Ensuring smooth processes along the supply chain in collaboration with Production, Operations and Logistics
• Integration and coordination of regulatory requirements in cooperation with quality management and product development - e.g. for product claims, declarations or packaging requirements

YOU BRING WITH YOU

• Completed training or studies in the field of business, technology, supply chain or similar
• 3-5 years of experience in the implementation of projects, e.g. as a project manager, ideally in the consumer goods or production environment (FMCG/CPG)
• Organizational talent, structured way of working and a good sense of feasibility
• You think pragmatically, take responsibility and get things moving
• Very good communication skills German & English (written & oral)
• You enjoy working in a team and have a hands-on mentality

WHAT YOU CAN EXPECT FROM US

• A motivated, dynamic team with short decision-making processes
• Lots of creative freedom and responsibility
• A company with flat hierarchies that not only announces innovations, but also implements them
• An environment in which you can get involved and develop further

APPLICATION

Do you appreciate our products and company philosophy and feel that they appeal to you? Then we look forward to receiving your application! Please send it including a letter of motivation, CV and certificates of competence to [email protected]