Do you live sustainability and design, and are you open and communicative?
Would you like to work in a dynamic team?

Then you've come to the right place: We are currently looking for a committed individual to fill a permanent position as a Back Office Specialist (100%), who will support our team and help take our customer relationships to the next level.

In this versatile role, you will have the opportunity to apply and develop your skills in customer service, sales, and internal management. If you are a proactive, customer-oriented person with a passion for excellent service, you should definitely read on.

YOUR PROFILE

Every person who works for us and represents our brand to the outside world is a brand ambassador. That means you are also the face of our brand. Sustainability is important to you not only in your professional life, but also in your everyday life: you consume consciously and mindfully.

You have proven experience in customer service in a commercial environment—ideally in back or front office. You also have a positive, customer-oriented mindset and strong communication skills in German and English; French is a plus.

• Experience in customer service and dealing with exclusive B2B and B2C customers is a plus
• Completed training or studies in the commercial field
• Strong communication skills in German and English (both mandatory) – internal communication is in English
• Enjoy direct customer contact by phone: In challenging situations, you prefer to pick up the phone rather than communicate exclusively by email.
• A proactive personality who recognizes challenges, seizes opportunities, and independently prepares solutions
• A proactive, hands-on, flexible, and highly service-oriented approach to work
• A good overview, even under pressure; conflicting goals motivate you to prioritize clearly and find constructive solutions
• Experience with customer service tools (e.g., Odoo or comparable systems) as well as confidence in understanding and structuring documents from various functional areas
• Enjoyment of independent work, combined with genuine teamwork skills
  

YOUR RESPONSIBILITIES

• Customer service for B2B and B2C customers via email, telephone, and the ticket system
• Coordination and forwarding of inquiries to all internal departments
• Administrative support for the sales team
• Order processing and database maintenance, including operational adjustments in our Odoo software
• Processing orders, returns, and exchanges
• Handling customer complaints from B2B and B2C sales channels (own stores and online shop)
  

WE OFFER

• An innovative company that is constantly evolving and where learning is part of the culture
• An open corporate culture in which you can actively participate and help shape
• 5 weeks of vacation, 50% discount on Soeder products, free refills, and attractive offers from selected partners
  

WORKPLACE

Your place of work is in our factory building in the SBB Werkstadt in Zurich-Altstetten, where our offices are also located—this gives you a complete insight into the entire Soeder world, from production to the finished product.

APPLICATION

Do you appreciate our products and our company philosophy and feel that this is the right place for you?
Then we look forward to receiving your application!

Please send us your cover letter, CV, and your work and training certificates to jobs@soeder.ch

We can only consider direct applications for this recruitment.